Real-Time Systems

Real-Time AI Communications Integration

Problem

A live call is a continuous stream of audio that has to be understood, answered and acted on while the caller is still on the line.

Constraints

Several independent providers (telephony, speech and AI models) must work together in real time, with each failing in its own way.

Approach

Real-time telephony integrations and WebSocket-based communications connect call audio to speech and model providers and to backend services and data.

Solution

An integration layer inside ZazaVoice that coordinates telephony, speech/voice providers, AI models and the knowledge base, with operational monitoring and troubleshooting.

Result

Real-time AI communications running in a production environment. We have not published quantified performance figures.

This is commercial / operational product experience. It is not a federal contract.